Pension Funds Adjudicator: Assistant Adjudicator(s)

Posted 8 months ago

The Office of the Pension Funds Adjudicator (OPFA) is established in terms of section 30B of the Pension Funds Act, 24 of 1956 to dispose of pension fund complaints lodged in terms of the Act in a procedurally fair, economical, and expeditious manner.

Position: Assistant Adjudicator(s)
Position status: Permanent
Reporting line: Case Management Team Leader
Position location: Pretoria, Ashlea Gardens

Qualifications and Experience:

  • LLB Degree (Bachelor of Laws)
  • 3 years’ experience in the retirement funds industry – administration, management, or regulation
  • Knowledge and understanding of the appropriate legislative and regulatory frameworks
  • Ability to assess facts, interpret legislation and draft legal documents
  • Experience in the financial services sector will be an added advantage
  • Knowledge and understanding of the Pension Funds Act and the role of the Pension Funds Adjudicator

Minimum Requirements and Key Competencies:

  • Computer literacy (MS Word, Excel, Ms Outlook)
  • Take initiative in personal development
  • Team player
  • Analytical skills
  • Drafting skills
  • Critical thinking skills
  • Problem solving skills
  • Ability to work under pressure
  • Good verbal and written communication skills


  • Investigate, analyse, and identify the essence of a complaint
  • Draft correspondence and do follow ups with Funds/Fund Administrators
  • Analyse the adequacy of the responses from Funds/Fund Administrators and escalate issues timeously when necessary
  • Prepare a draft determination based on research, adequate analysis of a complaint, discussions with teammates and also by incorporating directions given by their Team Leader
  • Submit quality draft determinations to Team Leader within set timelines
  • Finalise out of jurisdiction matters and settlements within prescribed time period
  • Adequately review and address corrections/review notes from the Team Leader or the Adjudicator timeously
  • Assist the Team Leader or the Adjudicator with projects/ad hoc tasks as and when required
  • Keep record of own statistics and monitor own performance
  • Compile weekly statistics of cases
  • Prepare appeals records to the Financial Services Tribunal


Behavioural Attributes:
The potential suitable candidate must be a strategic and creative thinker, passionate about service delivery, be able to thrive under pressure. The candidate must be able to display compassion towards members of the public and complainants and have an open-door policy. Energetic, outcomes and deadlines driven attributes are essential. An influential team player, great communicator, with high levels of integrity and professionalism.

OPFA offers market related remuneration commensurate to the successful candidate’s skills and experience.

Interested persons may submit applications, inclusive of academic qualifications and CV to

The OPFA reserves the right not to make an appointment. Regret correspondence will only be sent to interviewed candidates. The OPFA is an equal opportunity employer and as such, preference will be given to candidates from the designated groups in line with the organisation’s employment equity plan. Persons living with disability are highly encouraged to apply.

By completing your details and submitting your application, you consent to OPFA processing your personal information.

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